WHY DOES Oro OFFER A GUARANTEE?

At Oro, we believe real healing takes time — and results worth keeping don’t happen overnight.

That’s why we offer a 6-month money-back guarantee on our GLP-1 weight loss treatments. By month six, if you've consistently followed the program and haven’t seen meaningful change, you’re eligible for a full refund. We're that confident in our approach to sustainable weight loss — and we’re committed to walking this journey with you.

• This guarantee applies only to our GLP-1 treatments (oral or injectable), not other add-on services.

WHO IS ELIGIBLE?

To qualify for the 6-month money-back guarantee, you must:

• Have joined after July 31, 2022, on a GLP-1 weight loss plan

• Stay enrolled for at least 180 days (6 months)

• Take your medication weekly or daily as prescribed (no refill request in your 6th month)

• Take pictures and videos bi-weekly of you taking the medication as prescribed.

• Have lost less than 5% of your starting body weight, with a BMI of 30 or higher

WHO IS NOT ELIGIBLE?

This offer does not apply to:

• Members who joined before July 31, 2022

• Returning members

• Members who cancel before completing 6 months

  On a plan with compounded medication? Your refund covers your entire membership, including meds.
  On a branded plan (e.g., via LillyDirect)? Your membership fee is refundable, but medication costs paid to the pharmacy are not.

WHEN & HOW TO REQUEST YOUR REFUND

You can request your money-back guarantee between days 181 and 210 after you signed up (month 7).

Simply email us at ask@oromeds.com with your full name, signup date, and subject line:
"6-Month Guarantee Request."

WHAT IF I NEED TO CANCEL EARLY?

Life happens. If you experience unmanageable side effects and we’re unable to find a solution, we’ll offer a pro-rated refund.

If you're unable to begin treatment after your medical review, you’re eligible for a full refund.