1. Order Processing & Prescription Approval

• All orders require prescriber approval before shipment.

• After completing your online visit, our licensed medical team will review your information within 1–2 business days.

• If approved, your prescription will be sent directly to our partner pharmacy for fulfillment.

• If not approved, you will not be charged for the medication.

2. Fulfillment & Delivery Times

• Once prescribed, your order is processed and shipped within 1–3 business days.

• Average delivery times:

  • Standard shipping (free): 3–5 business days

  • Express shipping (optional): 1–2 business days

• Shipping is available only within the United States. We do not currently ship internationally.

3. Shipping Carriers & Tracking

• All medications are shipped via USPS, UPS, or FedEx, depending on your location and temperature-control needs.

• You will receive a tracking number by email once your order ships.

• Please allow up to 24 hours for tracking updates to appear.

4. Temperature-Sensitive Medications

• Injectable and oral GLP-1 products (e.g., Semaglutide, Tirzepatide) are shipped using temperature-controlled packaging with cold packs or insulation to ensure product integrity.

• We recommend refrigerating your medication immediately upon arrival.

5. Shipping Address Policy

• You are responsible for providing a complete and accurate shipping address.

• We cannot deliver to P.O. boxes or forwarding centers for prescription medications.

• If a package is returned due to an incorrect address, a reshipping fee may apply.

6. Lost, Delayed, or Damaged Shipments

• Once your package leaves our pharmacy, it becomes the responsibility of the shipping carrier.

• If your package is lost or delayed, contact our support team — we will help file a claim and coordinate a replacement shipment if applicable.

• If your package arrives damaged or compromised, notify us within 24 hours with photos for verification.

7. Returns & Refunds

• Due to federal pharmacy regulations, we cannot accept returns of prescription medications once shipped.

• Refunds are only issued for orders canceled before shipment or prescriptions denied by our medical team.

• For any concerns, contact our support team — your satisfaction and safety are our top priority.

8. Signature Requirements

• Certain medications may require an adult signature upon delivery to ensure safe receipt.

• If you are not available, the carrier will leave a pickup notice or attempt redelivery.

9. Customer Support

For any shipping-related questions, contact us at:
📧 ask@oromeds.com
Our team is available Monday–Friday, 9 AM–6 PM EST.

⚖️ Legal Disclaimer

All prescriptions are reviewed and approved by U.S.-licensed medical providers. Medications are dispensed only through FDA-registered and state-licensed partner pharmacies. We comply with all applicable telehealth and pharmacy shipping regulations.